Privacy Policy

Effective Date: February 1, 2026

Aurex Insurance Group ("Aurex," "we," "us," or "our") is an independent insurance agency licensed in the State of Indiana. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website, request insurance quotes, or interact with our services.

Text Messaging Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories described above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for any purpose.

Message frequency varies depending on your interactions with us (up to 4 messages per month). Message and data rates may apply. You may opt out at any time by replying STOP, and you may request help by replying HELP.

1. Information We Collect

We collect information you provide directly, including:

Name, address, email address, and phone number
Date of birth, Social Security number (when required for underwriting)
Driver's license number and driving history
Property details, vehicle information, and business information
Current insurance coverage and claims history
Payment and billing information (processed by carrier partners, not stored by Aurex)

We also collect technical data automatically, including IP address, browser type, device information, and usage analytics through cookies and similar technologies.

2. How We Use Your Information

We use your personal information to:

Obtain and present insurance quotes from multiple carriers on your behalf
Communicate with you about your coverage options and policy servicing
Process claims referrals and coordinate with your carrier
Comply with state insurance regulations and licensing requirements
Improve our services and website functionality
Send service-related communications (policy reminders, renewal notices)

3. Information Sharing

We share your information only in the following circumstances:

Insurance carriers and MGAs: To obtain quotes, bind coverage, and service policies on your behalf
Third-party service providers: For website hosting, analytics, email delivery, and CRM operations, subject to confidentiality agreements
Legal compliance: When required by law, regulation, subpoena, or court order
With your consent: When you explicitly authorize disclosure

We do not sell your personal information to third parties. We do not share your data for purposes unrelated to insurance services.

4. AI-Powered Tools Disclosure

Our platform uses AI-powered tools to assist with quote comparison, coverage recommendations, and risk assessment. These tools are advisory only. All coverage decisions, policy binding, and underwriting are performed by licensed agents and authorized insurance carriers. AI-generated recommendations do not constitute insurance advice or a contract of insurance.

5. SMS and Email Communications

By providing your phone number or email address and opting in, you consent to receive:

Service notifications related to your quotes, policies, and claims
Appointment reminders and renewal notices
Occasional informational content about insurance coverage

You may opt out of non-essential communications at any time by contacting us or using the unsubscribe link provided. Opting out of marketing messages will not affect service-related communications.

6. Data Security

We employ industry-standard security measures including encryption in transit (TLS), access controls, secure authentication, and regular security assessments. While we strive to protect your information, no method of electronic transmission or storage is completely secure.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Insurance records are retained in accordance with Indiana Department of Insurance regulations.

8. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information, subject to legal retention requirements
Opt out of non-essential communications

To exercise these rights, contact us at the information provided below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

For questions about this Privacy Policy or your personal information, contact Aurex Insurance Group at the address and phone number listed on our Contact page.